FAQ's
Ordering & Payment
Q: How do I place an order?
A: Browse our collection, select your preferred premium stroller, choose any accessories, and add them to your cart. Proceed to checkout to enter your shipping details and complete your payment securely.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express) and other secure payment methods like PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to ensure all your personal and payment information is kept secure and confidential.
Shipping & Delivery
Q: Where do you ship from?
A: All orders are shipped from our warehouse in Steinergasse 14, 94311 Straubing, Germany.
Q: How long will it take to process my order?
A: We process and pack all orders within 1-2 business days (Monday to Friday).
Q: What are my shipping options and costs?
A:
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Germany: €4.99 standard shipping (2-4 business days). FREE on orders over €50.
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European Union: €13.99 standard shipping (2-8 business days).
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International: €19.99 standard shipping (delivery time varies).
Q: Will I receive a tracking number?
A: Yes! As soon as your order ships, we will send a confirmation email with your tracking number and a link to track your package.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day hassle-free return policy from the date of delivery. The item must be unused and in its original packaging with all tags attached.
Q: How do I start a return?
A: Please email us at service@rolystro.com to initiate a return. We will provide you with a free return shipping label and instructions.
Q: Are there any restocking fees?
A: No. We do not charge any restocking fees for returns that meet our policy conditions.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, we will process your refund within 14 days. It may then take additional time for your bank or credit card company to post it to your account.
Products & Support
Q: What makes your strollers "premium"?
A: Our strollers are selected for their high-quality materials, superior craftsmanship, innovative safety features, and design-focused functionality. We focus on products that offer the best value and experience for discerning parents.
Q: How do I assemble my stroller?
A: Most of our strollers come partially assembled. Detailed instruction manuals are always included in the box. You can also contact us if you need further assistance.
Q: Do you offer warranties on your strollers?
A: Yes. The specific warranty length and terms depend on the manufacturer and are detailed on each product page. All our products are covered by at least a 2-year legal warranty under German law.
Q: How can I contact customer service?
A: We're here to help! The best way to reach us is via email at service@rolystro.com. You can also use the chatbot on our website for instant answers to common questions, or call us at +49 179 6745298.